Terms & Conditions for Online Flower Delivery in Chalk Farm

Introduction

These Terms & Conditions govern all transactions and interactions between you, the customer, and Flowers Chalk Farm regarding our online flower delivery services throughout Chalk Farm and the surrounding areas. By placing an order via our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, you should not proceed with your order.

1. Order Process

Ordering flowers for delivery in Chalk Farm with Flowers Chalk Farm is simple and secure. Our process is designed to ensure all customer requirements are clearly communicated and your experience is convenient:

• Product Selection: Browse our web shop and select from our curated range of flower bouquets, arrangements, and optional gifts suitable for all occasions available for delivery in Chalk Farm and surrounding areas.
• Order Placement: Once you have selected your desired products, proceed to checkout. Ensure all recipient and delivery information is entered accurately to avoid delays. It is your responsibility to confirm these details prior to finalising your purchase.
• Order Acknowledgment: After placing your order you will receive an order confirmation on screen and via the provided contact details. This confirmation is for your reference and does not constitute our formal acceptance of your order.
• Order Acceptance: Acceptance of your order occurs only when we have confirmed availability of your chosen products and processed your payment in full.
• Order Amendments: If you need to amend your order after it has been placed, please contact us as soon as possible. Amendments may be possible at our discretion and depend on the status and preparation of your order.

2. Payments

Flowers Chalk Farm accepts secure online payment methods to make your online flower delivery smooth and reliable. By providing your payment details, you confirm that you are the authorised holder of the card or payment account being used.

• Payment Methods: We accept major credit and debit cards, as well as other commonly used electronic payment solutions, as specified on our checkout page.
• Payment Timing: Full payment is required at the time of order. Your order will not be processed or delivered until payment is received in full.
• Pricing: All prices are displayed in Pounds Sterling (£) and are inclusive of VAT where applicable. Delivery charges may apply and will be detailed clearly at checkout before you complete your purchase.
• Errors: Whilst we strive for accuracy in our pricing and product descriptions, occasionally errors may occur. If we discover an error in the price or description of any goods you have ordered, we will inform you as soon as possible and offer the option to reconfirm your order at the correct price or cancel it. If you cancel and have already paid, you will receive a full refund.

3. Delivery Policy

Our online flower delivery service is available throughout Chalk Farm and nearby areas. We take great care in delivering your floral arrangements promptly and in excellent condition.

• Delivery Areas: These terms apply to all orders for delivery within Chalk Farm and the surrounding districts as indicated on our delivery information page.
• Delivery Times: We aim to deliver your order on the date specified at checkout. While every effort is made to meet your requested delivery slot, we cannot guarantee exact times. External factors, such as traffic conditions or unforeseen events, may occasionally cause delays. In such circumstances, we will communicate with you promptly.
• Recipient Unavailability: If the recipient is not available at the time of delivery, our driver will act according to your specified instructions (for example, leaving with a neighbour or in a safe place). If this is not possible, a delivery note will be left and we will attempt to arrange a redelivery. Additional charges may apply for re-delivery.
• Product Substitution: In the rare event that the specific flowers or gifts ordered are unavailable (for example, due to seasonal shortages or supplier issues), we reserve the right to substitute with flowers of equal or greater value and similar style, ensuring the quality and aesthetic of your arrangement are maintained.

4. Cancellation and Amendments

Your right to cancel your order and request amendments will differ depending on the timing and status of your order, due to the perishable nature of floral goods.

• Order Cancellations: If you wish to cancel your flower order, please contact us immediately. Orders can be cancelled up until the arrangement has begun being processed or prepared. Once the order is in preparation, cancellation may no longer be possible.
• Refunds: If a cancellation is accepted in accordance with these terms, you will receive a full refund processed to your original payment method. Please allow up to 5 business days for the refund to appear in your account.
• Non-refundable Items: Some personalised items or bespoke arrangements may not be eligible for cancellation or refund once preparation has commenced, unless faulty or not as described.
• Amendments: Where possible, we will try to accommodate amendments to delivery details or product selection requested prior to the processing of your order. Late changes may not be possible.

5. Complaints and Returns

At Flowers Chalk Farm, we are committed to providing fresh, high-quality flowers and outstanding service. If you are dissatisfied with your order for any reason, please contact us within 24 hours of delivery so we can resolve the issue as efficiently as possible.

• Returns Due to Damage or Quality: If you receive flowers or items that are damaged or not as described, please notify us within 24 hours of receipt. We may require photographic evidence to assist with your claim. Replacement or refund will be offered where appropriate.
• Non-eligible Returns: Due to the perishable nature of flowers, returns are generally not permitted unless the products are faulty or incorrect.
• Resolution Process: We aim to resolve complaints within 3 working days. Where appropriate, compensation may be offered in the form of a replacement, partial refund, or store credit, at our discretion.

6. Customer Responsibilities

When placing an order with Flowers Chalk Farm, you agree to provide accurate and complete information, including recipient addresses, contact numbers, and order details. You are responsible for ensuring all delivery instructions are clear. Failure to provide correct details may result in late or failed delivery, for which we cannot be held liable. If an order is delivered to the address provided and the recipient cannot be found or contacted, we shall not be responsible for non-receipt.

7. Liability

Flowers Chalk Farm shall not be liable for any indirect or consequential losses arising in connection with your order or its delivery. Our maximum liability in respect of any order will be limited to the total amount paid by you for that specific order. We accept no liability for any delay or failure to deliver due to situations outside our reasonable control, such as adverse weather, strikes, or transport disruptions.

Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, or for any other liability which it is not lawful to limit or exclude under English law.

8. Intellectual Property

All content on the Flowers Chalk Farm website (including images, graphics, text, and design) is the intellectual property of Flowers Chalk Farm or is used with authorisation. You may not copy, reproduce, or use our content for commercial purposes without our express written consent.

9. Privacy & Data Protection

Your privacy matters to us. We will process your personal data fairly and lawfully, in accordance with our privacy policy and all applicable UK data protection legislation. We collect only the information necessary to process your order and communicate with you regarding your online flower delivery.

10. Amendments to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on our website and will take effect on the date of posting. It is your responsibility to review these terms regularly. Continued use of our services after changes indicates your acceptance of the amended terms.

11. Governing Law and Jurisdiction

These Terms & Conditions and any contract made for flower delivery in Chalk Farm are governed by and shall be construed in accordance with the laws of England and Wales. You and we both agree that the courts of England will have exclusive jurisdiction to settle any disputes or claims relating to these terms and your use of our services.

12. Applicability

These Terms & Conditions apply to all customers ordering flower delivery online within Chalk Farm and the surrounding areas. For any queries regarding these terms, or for further details about our products or services, please refer to our website's contact and help sections.

Flowers Chalk Farm is proud to serve the Chalk Farm community and neighbouring areas with high-quality flower delivery services. Thank you for choosing us for your special moments and occasions.